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Your Rights and Our Policy Obligations

Using 999bd1 means you agree to the terms we keep active on this page — and we keep them plain so you know exactly where you stand.

Account Terms ApplyJurisdiction-Dependent AccessbKash · Nagad · Rocket CoveredPolicy Updated When ChangedContact Us Any Time
999bd1 Your Rights and Our Policy Obligations
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only what we need to run your account securely and process your transactions. That means your registered mobile number, your bKash or Nagad wallet details shared during a transaction, and basic identity information when verification is required. We do not sell your data to third parties. Retention follows a set period tied to your account status — active accounts are retained while in use; closed accounts are held for the period required by applicable policy, then deleted or anonymised. You can request a summary of what we hold at any time by contacting support.

Cookies and Session Data

We use session cookies to keep your account login stable and to remember your payment preference between visits. You can manage cookie settings through your browser at any time.

Payment Data Handling

bKash, Nagad and Rocket transaction references are logged against your account for dispute resolution. We do not store full wallet PINs or card numbers on our servers.

Account Access Security

Login uses a one-time password sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately to secure the account.

Requesting Changes to Your Data

To correct, update or request deletion of personal data we hold, submit a request via the Help Centre in your account. We confirm receipt and act within the period our policy sets.

LEGAL CONTACT PATHS

How to Reach Us on a Policy Question

If something in our terms raises a question — about your account status, a payment dispute involving bKash or Nagad, or data held on file — reach us through the channels below. We handle legal and account queries separately from general help so they reach the right team faster. Response times vary; policy matters typically take longer than standard support requests.

Live Chat Start a chat session from any page on the site. Policy questions are flagged to our account team and handled separately from general support requests.
Email Support Send detailed policy or account queries by email. Include your registered mobile number and the transaction reference if your question involves a bKash, Nagad or Rocket payment.
Account Help Centre Log into your account and open the Help section to submit a formal request. This creates a ticket with a reference number you can track for updates.

Common Legal and Policy Questions

The questions below cover what we hear most often around account terms, data rights, eligibility and how legal matters are handled when something goes wrong. If your question is not here, use the live chat or Help Centre to raise it directly.

Yes. Access to our platform depends on local law and eligible regions. It is your responsibility to check whether online wagering is permitted where you are before opening an account.

Transaction references are stored against your account for dispute purposes. We do not retain wallet PINs. Full payment data handling is described in our privacy section under data retention.

Yes. Log into your account, open the Help Centre and submit a data request. We confirm receipt and process it within the timeframe set in our current data policy.

Contact support via live chat or email and include the Rocket transaction reference and the amount. Our account team handles payment disputes separately from general queries to resolve them faster.

We publish updated terms here with the date they take effect. Continuing to use the platform after that date means you accept the revised terms. Check this page if you want to see the current version.

Accounts may be suspended if eligibility cannot be confirmed, if verification documents are not supplied when requested, or if account activity breaches the terms we publish on this page.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.